GIC

If the vehicle is registered under a leasing company, the customer can still register for the Fuel QR by using the vehicle number and chassis number during registration.

Profiles may be blocked due to vehicle ownership transfers or mobile number changes. The user should log in to the system and regenerate the QR code.

This issue should be escalated to Level 2 Support. Please record the vehicle number and chassis number accurately when reporting the issue.

This discrepancy will be corrected in the next quota cycle. Fuel allocations are updated according to the officially published quota allocation.

The contact number must be active in the mobile operator database. Customers should check the status of the number with their mobile operator and verify vehicle ownership transfer details.

If the mobile number has changed since the last QR registration, the profile may have been deleted. In that case, the customer must register again.

This error occurs due to a temporary system interruption. Customers should:

• Clear the browser cache
• Try again after some time
• If the problem persists, try accessing the system again later.

Currently, Fuel QR codes are only issued for vehicles registered with the Department of Motor Traffic (DMT). Unregistered vehicles are not supported at this time.

The contact number must be active in the mobile operator database. If the mobile number has changed after the previous registration, the profile may have been removed. In such cases, the customer must re-register the vehicle.

This issue must be escalated to Level 2 Support. After verifying the identity details, the existing profile linked to the NIC will be removed if necessary.

After the ownership data cleansing process is completed, the new owner will be able to re-register the vehicle and obtain a new QR code.

After verifying the vehicle documents, previously registered profiles may need to be removed by Level 2 Support. This issue should be reported for further investigation.

Vehicle ownership profiles are currently being cleansed in the system. The user can try registering again after the update is completed.

Customers should log in to the system and regenerate the QR code. If the issue continues, a complaint should be lodged with the correct vehicle details.

Previous ownership profiles will be removed during the system update. The new owner must re-register the vehicle to generate a new QR code.

Customers should try registering the vehicle again. If the problem continues, please submit a complaint with the correct registration details.

In this case, the issue should be reported as a complaint with the correct vehicle and contact details so that it can be investigated further.

Yes. Once the new owner successfully re-registers and obtains a new QR code, the full fuel quota will be allocated according to the official quota limits.