Consumer Affairs Authority carries out investigations based either upon its own motion or on any complaint / requests made by any consumer or organization of consumers.
Individual consumer or any organization of consumers can make complaints or can provide information on erroneous trade practices.
Support Documents required
- A copy of purchase receipt
- Defective products
- Any other supportive documents
Whose Signature should be on the Complaint:The complainant should sign on the Application.
Where to Submit the Complaint:Complaint should be submitted to the CAA.
Whom to Submit the Complaint:The applicant should direct the complaint to the Director General.
There is no pre-designed application form. Applicants are welcome to apply through letters.
Step 1: Applicant submits the complaint to the CAA.
Step 2: Complaint is handed over to the Consumer Affairs & Investigation Division to initiate investigation.
Step 3: Division examine the authenticity of the complaint
Step 4: Division designs the investigation methodology and handover the task to the Investigation team.
Step 5: Investigation team performs the investigation
Step 6: The productions and the completed Information Sheet is handed over to the Compliance & Enforcement Division to initiate legal proceedings.
Step 7: Compliance & Enforcement Division draft plaints and Charge Sheets
Step 8: File the cases in the respective Magistrate’s Court.
Note: If the case is proved, the Magistrate fines the trader as per the provisions of the CAA Act.
The process time depends on the investigation
Submission Time Line:
Working days - Monday to Friday
Counter open hours - 8:30 a.m. to 4:15 p.m.
Holidays - Public Holidays & Mercantile Holidays
Validity Time Line:
There is no specified time
Cost Related to the Services
Cost: There isn’t any cost involved in the service provided
Fee: Cost is born by the Authority.
Penalties: No penalties
Surcharges: No additional costs involved in this service
Organization InformationConsumer Affairs Authority
Consumer Affairs Authority
1st& 2nd floor,
CWE Secretariat Building,
Telephones:011-7755456-7, 011-7755475 Consumer Complaint 011-7755481-3
Email:email@example.com / firstname.lastname@example.org