Any interested individual trader/trader group can make a request to the Authority.
Request should be made to the Director General of the Consumer Affairs Authority.
There is no pre-designed application form. Applicants are welcome to apply through letters.
Step 1: Complaint from trader/trader group on any restrictive trade agreement which is anticompetitive/ restrictive to trade.
Step 2: Study the complaint.
Step 3: Invite the particular traders/ Association to obtain their views on same.
Step 4: If the CAA is of the opinion that such agreement affects consumers.
Step 5: Instruct the trader/Association on the eliminative such trade practices.
The Authority may reject any complaint from further investigation
- If there is no any harmful economic consequences
- If the complaint is proven to be a fraudulent
The trader / manufacturer can appeal against the Authority’s decision in the Court of Appeal, if the trader/manufacturer is unsatisfied with the outcome.
Process Time Line:
The Council will take two months time for investigate and give their recommendations.
The Authority will take one month time for execute those recommendations.
Submission Time Line:
Working days - Monday to Friday
Counter open hours - 8:15 to 4:15 hrs
Holidays - Public & Mercantile Holidays
Cost Related to the Services
Cost: Cost is borne by the Authority
Fee: There is no fee involved in this service
Penalty: No fines involved in providing the service
Surcharges: No additional costs involved in the service
Organization InformationConsumer Affairs Authority
Consumer Affairs Authority
1st& 2nd floor,
CWE Secretariat Building,
Telephones:011-7755456-7, 011-7755475 Consumer Complaint 011-7755481-3
Email:email@example.com / firstname.lastname@example.org